These Terms and Conditions (“Terms”) govern your access to and use of the website cognivision.life and related services provided by CogniVision Pte. Ltd. (UEN 201728394C) (“CogniVision”, “we”, “us”). By accessing our website or engaging our services, you agree to these Terms. If you do not agree, do not use our website or services.
1. Company information
CogniVision Pte. Ltd.
1 Fusionopolis Place, #03-20 Galaxis, Singapore 138522
Email: [email protected]
Phone: +65 6778 4521
2. Services
CogniVision provides business-to-business computer vision, multimodal AI, image and video analytics, cognitive perception, and CV MLOps services to organisations in Singapore and the Asia-Pacific region. Specific deliverables, timelines, fees in SGD, and service levels are defined in separate statements of work, order forms, or master service agreements (“MSA”) executed between CogniVision and the client.
Information on this website — including package pricing, collection module descriptions, and accuracy figures — is indicative only and does not constitute a binding offer until confirmed in writing.
3. Website use
You may use our website for lawful business purposes only. You must not:
- Attempt unauthorised access to our systems or data;
- Introduce malware, scrape content at scale without permission, or disrupt site availability;
- Misrepresent your identity or affiliation;
- Use content from the website to train competing vision or cognition models without our written consent;
- Violate applicable laws, including the PDPA when submitting personal data via forms.
4. Intellectual property
All content on cognivision.life — including text, graphics, logos, dual-pipeline methodologies, and software — is owned by CogniVision or its licensors and protected by copyright and other intellectual property laws. You receive a limited, non-exclusive licence to view and download content for internal evaluation. No licence is granted to reproduce, distribute, or create derivative works except as permitted by law or express written agreement.
Client data, labelled datasets, and custom models developed under a paid engagement remain governed by the applicable MSA. Unless otherwise agreed, CogniVision retains rights to pre-existing tools, frameworks, and general know-how.
5. Confidentiality
Information shared during sales discussions, discovery sprints, or pilots may be confidential. Each party agrees to protect the other’s confidential information using reasonable care and to use it only for the purpose disclosed. This obligation survives termination for three years, except for information that becomes public through no fault of the receiving party.
6. Fees and payment
Fees are quoted in Singapore Dollars (SGD) unless otherwise stated. Invoices are due within the period specified in your contract (typically 30 days). Late payments may incur interest at 1% per month or the maximum permitted by law. We may suspend services for overdue amounts after written notice.
7. Warranties and disclaimers
We perform services with reasonable skill and care consistent with industry standards for computer vision and AI engineering. Except as expressly stated in a signed MSA:
- Our website and materials are provided “as is” without warranties of any kind;
- We do not warrant uninterrupted or error-free operation of websites, cameras, or third-party AI models;
- You are responsible for decisions made using our recommendations and model outputs;
- Machine learning outcomes depend on data quality, lighting conditions, and deployment environment — specific accuracy or ROI is not guaranteed.
8. Limitation of liability
To the fullest extent permitted by Singapore law, CogniVision shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or data. Our aggregate liability arising from any claim relating to these Terms or the website shall not exceed SGD 5,000, except where liability cannot be excluded by law (including death or personal injury caused by negligence, or fraud).
Where you have a paid MSA, liability caps and exclusions in that agreement prevail over this section for covered services.
9. Indemnity
You agree to indemnify CogniVision against claims arising from your misuse of the website, breach of these Terms, infringement of third-party rights by content or camera footage you supply, or unlawful processing of personal data under your direction — except to the extent caused by our gross negligence or wilful misconduct.
10. Personal data
Our collection and use of personal data is described in our Privacy Policy, which incorporates PDPA requirements as updated in May 2025. By submitting a contact form, you confirm that information provided is accurate and that you have authority to share it.
11. AI, vision systems, and automated decisions
Where our solutions use automated detection, classification, or decision-making, we will describe model logic, confidence thresholds, and envisaged consequences in programme documentation. Clients remain responsible for lawful deployment in their jurisdictions, including workplace surveillance regulations, employee consultation, and transparency obligations in APAC markets where applicable.
12. Third-party services
Our solutions may integrate third-party cloud, camera, GPU, or analytics providers. Your use of those components may be subject to additional terms. We are not liable for third-party outages or policy changes beyond our reasonable control.
13. Term and termination
These Terms apply while you access our website. Paid engagements terminate according to the relevant MSA. We may suspend website access or services if you materially breach these Terms or applicable law. Provisions that by nature should survive (intellectual property, confidentiality, liability limits, governing law) will survive termination.
14. Force majeure
Neither party is liable for delay or failure to perform due to events beyond reasonable control, including natural disasters, pandemics, government actions, or widespread infrastructure failures, provided the affected party notifies the other promptly and uses reasonable efforts to resume performance.
15. Governing law and disputes
These Terms are governed by the laws of Singapore. The courts of Singapore have exclusive jurisdiction, without prejudice to our right to seek injunctive relief elsewhere. Parties agree to attempt good-faith negotiation for 30 days before commencing litigation, except for urgent intellectual property or confidentiality matters.
16. Changes
We may revise these Terms by posting an updated version on this page. Material changes take effect on the stated “Last updated” date. Continued use of the website after changes constitutes acceptance. For active MSAs, conflicting terms in the signed agreement prevail.
17. Contact
Questions about these Terms: [email protected] or contact us.